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Return policy
Return policy
Last updated: January 16, 2026
Visual Spread provides branding, web design, no-code or low-code development, landing page design, and branded social media template services via hourly packages and fixed-price project engagements. Specific services and delivery terms are outlined in the Client Proposal. Due to the customized nature of our work, and the electronic transmission of the same, our return and refund terms differ from physical product sales.
Non-refundable services
Completed services and deliverables (branding guidelines, Figma design files, integrated websites, branded social media templates on Canva, any brand collateral) are non-refundable once delivered.
Initial deposits when beginning a project are non-refundable.
Cancellations
If a project is canceled before completion, partial refunds may be granted at our discretion, depending on the amount of work completed. Any expenses incurred on behalf of the client (third-party software, printing, advertising) are non-refundable.
Revisions and corrections
Unless specified in the project scope, we are committed to client satisfaction and will work with you to make reasonable revisions within the agreed project scope. Requests beyond scope may incur additional fees.
Disputes
If you are dissatisfied with our services, please contact us at hello@visualspread.com. We will do our very best to work with you toward a fair resolution in accordance with our Terms of Service.
Governing law
This Return Policy is governed by the laws of Quebec, Canada.